Frequently Asked Questions

Welcome to canvasandwave.com! We understand that shopping online for clothing and accessories can come with questions. We’ve compiled this list of frequently asked questions to make your shopping experience with us as seamless as possible. If you don’t find the answer you’re looking for, feel free to reach out to our customer service team.

1. What types of products do you sell?

At canvasandwave.com, we offer a carefully curated selection of high-quality apparel and accessories for men and women. Our range includes stylish t-shirts, hoodies, jackets, and pants, as well as accessories like hats, bags, and socks. Each item is designed with a focus on comfort and style, making it perfect for both everyday wear and more active lifestyles.

2. How do I know which size to order?

We provide a detailed size chart for all of our products on the product pages. To ensure the best fit, we recommend checking the measurements on the size chart and comparing them with your own measurements. If you need more guidance, feel free to reach out to our customer support team for personalized advice.

3. Are the products suitable for both active and casual wear?

Yes! Our products are designed to seamlessly transition between both active and casual wear. Whether you’re hitting the gym, heading to the beach, or simply lounging at home, our clothing offers the perfect blend of functionality and style. Crafted with durable materials, they’re built to withstand active movement while keeping you comfortable and stylish.

4. How do I place an order?

Placing an order is simple! Browse our website, add your desired items to your cart, and proceed to checkout when you’re ready. You’ll be asked to enter your shipping information and payment details. Once your order is confirmed, we’ll process it and send you an email with your tracking details.

5. What payment methods do you accept?

We accept a variety of payment methods, including major credit and debit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are securely processed to ensure your personal information remains safe.

6. Do you offer international shipping?

Yes, we do offer international shipping! We ship to various countries, and shipping rates will be calculated at checkout. Please note that international orders may be subject to additional customs fees or taxes depending on your location.

7. How do I track my order?

Once your order is shipped, we’ll send you an email with a tracking number and a link to the shipping carrier’s website. You can use this information to track your package and estimate the delivery time.

8. Can I change or cancel my order after it’s been placed?

We work quickly to process and ship orders, so we’re unable to modify or cancel an order once it’s been placed. However, if you’ve made a mistake with your order, please contact us as soon as possible, and we’ll do our best to assist you.

9. What is your return/exchange policy?

We want you to love your purchase! If you’re not satisfied with your order, you can return or exchange it within 30 days of receiving your items. Please ensure that the items are unworn, unwashed, and in their original condition. To start a return or exchange, simply contact our customer support team, and they will guide you through the process.

10. How can I contact customer support?

Our customer support team is always here to help! We aim to respond to all inquiries within 24 hours, Monday to Friday.

11. Do you offer gift cards?

Yes, we offer gift cards that can be redeemed on our website. They make the perfect gift for someone who loves fashion and lifestyle products! You can find our gift cards available for purchase on our website.